Clarity: The Essence of Lean Management

Since releasing her book, Clarity First, Karen has continued to analyze, experiment, and reflect on the strong connection between operating [...]

Clarity: What It Is. Why You Need It. How to Get It.

A lack of clarity costs companies, educational institutions, government agencies, and nonprofits billions of dollars a year. Beyond the red [...]

Clarity First: It Begins with You

Operating with high levels of organizational clarity is a precondition for providing higher levels of customer value, capturing greater market [...]

Clarity First: Process and Performance

Operating with clear processes makes or breaks organizational performance and it’s an aspect of operations that is often fairly weak. [...]

Clarity First: Purpose & Priorities

Operating with a clear purpose provides the “guardrails” that enable organizations to make consistent decisions, and it provides [...]

Clarity First: Overview

A lack of clarity costs companies, educational institutions, government agencies, and nonprofits billions of dollars a year. Beyond the red [...]

Lean Leadership – Part 3 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Lean Leadership – Part 2 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Lean Leadership – Part 1 of 3

Over the 16 years that we’ve been providing support to organizations at nearly every stage of the Lean journey, leadership has consistently [...]

Building the Fit Organization (with Dan Markovitz)

The corporate landscape is littered with the carcasses of companies that have failed in their pursuit of the Toyota Way. Their efforts fail [...]

Process Change: Communication & Training

Rolling out process improvements is a common point of failure in organizations. In this webinar, you’ll learn tips for proper communication [...]

Lean and the Corporate Agenda

Why is it that even the most successful lean projects often go unrecognized in the executive suites? The issue may be lack of alignment –[...]

Lean and Your Top & Bottom Lines

All too often people use Lean solely to drive daily incremental improvement (kaizen). What we don’t hear as much about is the power [...]

Kaizen Event Case Studies

In this webinar, Karen shares a case study for a Kaizen Event she has facilitated that addresses the following questions: What was the driver [...]

Leading Improvement: The Skills You Need

Leading improvement sounds like it should somewhat intuitive. After all, how hard can it be? Just make a few adjustments and…. voila! [...]

Respect for People: The Lean Way

Showing respect for people is something that most people agree with in theory. But many organizations don’t show respect the way it’s [...]

Reducing Resistance to Change

Confronting resistance to change is a common lament from improvement professionals, middle managers, and senior leaders alike. But organizations [...]

Value Stream Mapping: Case Studies

In this webinar, Karen presents two case studies for clients that involved value stream mapping. For each case, you’ll learn: • What [...]

The Trick to Employee Engagement

Much of what you read about employee engagement is filled with feel-good advice, the effects of which are largely immeasurable, intangible, [...]

Improvement Facilitation and Coaching

In this unique open-forum webinar, Karen responded to participant questions about facilitating improvement activities, coaching, and leading [...]

How Outstanding Is Your Organization?

Organizations who wish to become outstanding on all fronts often have areas of weakness that hold them back from achieving their goals. In [...]

Process Management: Why So Few Get It Right

In the 20+ years I’ve been working with companies of all types and sizes to improve their performance, proper process management is [...]

Commit to Being an Outstanding Organization

Just as you may be re-evaluating your personal goals for the New Year, January is a great time to re-evaluate your organization’s management [...]

Manage Processes, Not People

For decades now, “management” has been synonymous with managing people. Meanwhile, processes, the lifeblood of an organization, [...]

Putting an End to “Organizational ADD”

Businesses routinely attempt to accomplish too much and quickly lose focus when the next fire erupts or a new “shiny ornament” [...]

Healthcare Kaizen

This webinar was held with guest presenter, Mark Graban of https://www.leanblog.org/ Suggestion box programs, while well intended, usually [...]

The Outstanding Organization: Engagement

Organizations who deliver consistently high levels of performance have significantly higher levels of employee ENGAGEMENT than those that [...]

The Outstanding Organization: Discipline

Excellence and consistency in achieving it is only possible through having a disciplined approach to business management and improvement. [...]

The Outstanding Organization: Focus

Does your organization move together as one cohesive unit? Or do you experience conflicting priorities, misalignment, and a healthy dose of [...]

The Outstanding Organization: Clarity

A fundamental lack of CLARITY is often at the root of inefficient processes, errors, poor decisions, and mistrust across the organization. [...]

Guerrilla Lean: When Leadership Doesn’t Get It

Every lean practitioner says that leadership support is required to reap the benefits of adopting Lean practices. Wrong. While it’s [...]

The CI Professional’s Evolving Role

As we continue to peel back the layers of the onion and uncover what’s *really* at the core of The Toyota Way, we’ve uncovered [...]

The Coach Is In: An Open Forum

This was a webinar in which participants submitted questions in advance, they were unmuted, and we had a dialogue.

Journey to a Lean Enterprise: New Frontiers

Over the past two years we’ve begun to learn more deeply about what REALLY makes the Toyota Production System tick. We’ve learned [...]

Lean Office

Lean Transformation

The Outstanding Organization

Error Proofing

Continuous Improvement Culture

Kaizen Events

Improvement Facilitation

Process Management

Value Stream Mapping