The first of its kind—a Value Stream Mapping book written for those in service and office environments who want to improve their operations. Value Stream Mapping is a practical, how - to guide that helps decision-makers improve value stream performance in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology.
Martin and Osterling have created the new bible for value stream mapping.
Karen and Mike have put Value Stream Mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose.
Value Stream Mapping is an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations.
Value Stream Mapping is well worth picking up. It’s a straightforward user’s guide to constructing current-state and designing future-state value stream maps that help you visualize and improve your efforts to flow value to your customer.