The first of its kind—a Value Stream Mapping book written for those in service and office environments who want to improve their operations. Value Stream Mapping is a practical, how - to guide that helps decision-makers improve value stream performance in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology.


  • Martin and Osterling have created the new bible for value stream mapping.

    Art Byrne, former CEO, The Wiremold Company and author - The Lean Turnaround

  • Karen and Mike have put Value Stream Mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose.

    Jeffrey Liker, Author - The Toyota Way

  • Value Stream Mapping is an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations.

    John Shook, Chairman, The Lean Enterprise Institute and Author - Learning to See

  • Value Stream Mapping is well worth picking up. It’s a straightforward user’s guide to constructing current-state and designing future-state value stream maps that help you visualize and improve your efforts to flow value to your customer.

    Matthew E. May, Founder, Edit Innovation and Author - The Laws of Subtraction

What if your leadership team was truly aligned on how best to deliver customer value?

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don’t understand what’s holding them back from achieving outstanding performance. Value stream mapping—an essential but under-used methodology—is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done—in any environment—and how to design improved work systems. You’ll learn how to:

  • Gain a deep understanding about your current work systems and the related barriers to delivering value.
  • Design a future state that enables outstanding performance on all fronts.
  • Adopt the new design and lay the foundation for continued improvement.

Whether you are a novice, experienced improvement practitioner, or senior leader, Value Stream Mapping will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve your transformation efforts.

In today’s rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done. Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes. Please enjoy our Value Stream Mapping Executive Reading Guide with suggested pages for leaders who have limited time and would prefer to not read the full book. Download the Promotional Flier.