Mike Osterling and my new book, Metrics-Based Process Mapping, appears to be striking a cord with many. Yesterday I held a webinar with the highest attendance ever. People from 12 countries gathered to learn about how to use Metrics-Based Process Mapping (MBPM) to improve processes and create standardized work in cross-functional environments.
Click here to watch the recording.
You might want to listen to the end to hear how I answered a question that ended with “Is this wrong?” and my answer was, “Yes.” I rarely say “right” or “wrong,” but in this case, the person was describing a recipe for disaster—where processes are improved and then ignored. I didn’t go into Key Performance Indicators in my webinar due to time constraints, but the gentleman’s question points out that organizations have a long way to go in understanding what it takes to manage processes properly and operate effectively.
Wanna buy the book (which includes a macro-heavy Excel-based process documentation tool that auto-calculates your results)? Click the cover below.
The rationale and process for calculating free capacity is also included in all of my other books, both solo and with co-author Mike Osterling: Value Stream Mapping, The Outstanding Organization, and The Kaizen Event Planner.