Metrics-Based Process Mapping: Part 2 of 3

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.

Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.

Learn how to create a metrics-based process map to identify and eliminate waste in an office/service process.

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