Metrics-Based Process Mapping: Part 3 of 3 (Excel Tool Demo)

Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.

Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.

Part 3 of this series shows how to use the Excel tool to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes.

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