Metrics-Based Process Mapping
In this celebration of the revised edition of Karen Martin & Mike Osterling’s Metrics-Based Process Mapping book and accompanying Excel mapping tool, Karen describes the process for using the method to design and improve work processes.
Specifically, she shares:
- Why process analysis, improvement, and management are so vital in achieving outstanding business performance.
- The difference between processes and value streams.
- How to prepare for process analysis and design sessions.
- The process for mapping all types of processes and how to use three simple, clarity-revealing metrics that provide unequivocal insights into improvement needs.
You may also be interested in purchasing the book and/or taking our Metrics-Based Process Mapping online course offered through TKMG Academy.