Metrics-Based Process Mapping


In this celebration of the revised edition of Karen Martin & Mike Osterling’s Metrics-Based Process Mapping book and accompanying Excel mapping tool, Karen describes the process for using the method to design and improve work processes.

Specifically, she shares:

  • Why process analysis, improvement, and management are so vital in achieving outstanding business performance.
  • The difference between processes and value streams.
  • How to prepare for process analysis and design sessions.
  • The process for mapping all types of processes and how to use three simple, clarity-revealing metrics that provide unequivocal insights into improvement needs.

You may also be interested in purchasing the book and/or taking our Metrics-Based Process Mapping online course offered through TKMG Academy.

More Webinars