Value Stream Mapping

What if your leadership team was truly aligned on how best to deliver
customer value?

Properly executed, value stream mapping is a highly effective means to transform leadership thinking, define improvement strategy and priorities, and create customer-centric work flow.

In this ground-breaking guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to:

  • Prepare and engage your leadership team in the
    transformation process.
  • Gain clarity about your current work systems and
    the related barriers to delivering value.
  • Design a future state that enables outstanding
    performance on all fronts.
  • Adopt the new design and lay the foundation for
    continued improvement.

Whether you are a novice, experienced improvement practitioner, or senior leader, Value Stream Mapping will help your team design and operate your business more effectively—in any environment.

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book trailer.

Karen Martin

Karen Martin, President, The Karen Martin Group, is a leading authority on Lean management and business performance improvement. She and her team have worked with global clients seeking transformation in nearly every sector, including AT&T, Chevron, the Environmental Protection Agency, Franklin Templeton Investments, GlaxoSmithKline, and Mayo Clinic.

Karen attributes her passion for helping businesses achieve develop strong problem-solving capabilities to her early career as a scientist. Her belief that leadership and people development form the foundation of operational excellence led her to obtain a Master’s degree in adult learning.

She’s an instructor in the University of California, San Diego’s Lean program and, in addition to Value Stream Mapping, is the author of Shingo Award-winning The Outstanding Organization, and co-author of The Kaizen Event Planner, and Metrics-Based Process Mapping. For more information, please visit

Mike Osterling

Mike Osterling is the President of Osterling Consulting, a firm that guides organizations on their Lean journey. Mike has led and supported Lean transformations in the U.S., Mexico, Australia, and Europe across a broad range of industries including manufacturing, construction, engineering, healthcare, government, pharmaceuticals, military, and oil and gas production. Prior to consulting, Mike played a pivotal role in the Lean transformation process at a number of Schneider Electric’s facilities.

Mike is fluent in Spanish and holds a BS in Production and Operations Management and an MBA in International Business. A founder of San Diego State University’s Lean Enterprise Certificate Program, he continues to teach in the program as well as at University of California, San Diego. In addition to Value Stream Mapping, he’s the co-author of The Kaizen Event Planner and Metrics-Based Process Mapping. For more information, please visit

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Gemba Academy’s Ron Pereira interviews Karen about Value Stream Mapping and its role in Organization Healing.

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Jeff Hajek of the Gotta Go Lean podcast interviews Karen about the aha moments of Value Stream Mapping.

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Matthew May of Edit Innovation reviews Value Stream Mapping.

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Gemba Academy’s Ron Pereira interviews Karen about how Value Stream Mapping can help you be successful in any environment.

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